Refund Policy

Last updated: October 24, 2026

This policy applies to paid plans bought on this website. Read it together with our Terms of Service and with Paddle’s Buyer Terms. All prices are charged in USD.

Who you bought from

Payments, invoicing and applicable VAT or sales tax are handled by our Merchant of Record, Paddle.com Market Ltd (Paddle). Paddle provides all customer service for orders and handles refunds, chargebacks and payment queries.

Because Paddle is the Merchant of Record, refunds are issued by Paddle on our instruction, back to the original payment method.

30-day money-back guarantee

If a paid plan is not what you expected, ask for a refund within 30 days of the charge and we refund it in full — no restocking fee. This applies to a first purchase and to each renewal charge.

What we cannot refund

• Requests made more than 30 days after the charge.
• Accounts terminated for breach of the Terms (abuse, resale, fraud or payment fraud).
• Free plans — nothing was charged for them.
• Costs you incurred elsewhere, such as third-party provider usage or bank currency-conversion fees.

How to request a refund

1. Fastest route: use the link in your Paddle receipt email, or go to paddle.net and quote your order or invoice number.
2. Or email [email protected] / call +852 3702 8608 with your order number, the email used at purchase and a short reason. We reply within 2 business days and decide within 5.

Cancelling a subscription (not a refund)

Cancelling stops future charges; it does not refund the current period. Use the “Manage subscription” link in any Paddle receipt email, or contact us. You keep access until the end of the period already paid for.

Merchant information

Planarise is operated by AUGUS INT'L BUSINESS(HK)CO., LIMITED., registered at FLAT/RM 1911 LEE GARDEN ONE 33 HYSAN AVENUE CAUSEWAY BAY HK.
Email: [email protected]
Phone: +852 3702 8608